Safeguarding our customers in the sale of Service Contracts.We want our customers to be given all the facts so that you can make an informed choice on your purchase. The following information acts as a guide on our contracts:
When you, as a customer, makes a purchase, whether major or minor, you put trust in the brands, retailer and manufacturing that goes into supplying this appliance. On occasion you may find that some or the purchases go faulty after a period of time. There are different factors that need to be considered:
low usage could create faults i.e. dust getting into a fan on a Television or Computer.
High usage could reduce the life span of the appliance.
As the economy changes, do we know whether we will have the spare cash in three or five years to afford to repair or even replace the washing machine, cooker or the television. Imagine an Easter or Christmas without a cooker.
The contents of the Service Contracts does not affect your legal rights, which include the right to a remedy for defective goods.
If you buy goods which are faulty when sold you have the right to claim for a repair or replacement for up to six years (five in Scotland) from the date of purchase. However, after the first six months you have to show that a fault was there from the start and the longer it takes for the fault to show up the more difficult that becomes.
We give customers benefits that are in addition to legal rights and you have the assurance that the appliance will be repaired free of charge if it fails at any time whilst your contract is current.
Some household Insurance policies offer Insurance for appliance but:
This may not cover breakdown caused by mishaps or mechanical breakdown.
Portable appliances may not be covered.
There may be a claim limit or excess.
The annual premium may increase after a claim.
Some customers may have already purchased or been given cover that will extend to appliances in the home. Please keep in mind the following:
The free cover may have a very low claim limit or high excess. Ask yourself if the customer appliance is worth more than the cover you have?
Some credit card companies have now removed this service. It is worthwhile checking that you are still covered.
Some insurance are limited to a type of appliance, some Multi-appliance and credit card insurance only offer cover on a limited amount of White goods.